Terms & Conditions

Who we are

Everblue is a locally run travel operator based on Mathiveri, Alif Alif Atoll, Maldives, operated by Ever Ocean Pvt Ltd, a company registered in the Maldives (registration no. C27722026). We offer guesthouse accommodation, holiday packages, excursions and airport transfers. In these terms, “we”, “us” and “our” mean Ever Ocean Pvt Ltd trading as Everblue, and “you” means the person making the booking and everyone travelling under it.

By sending a booking request through this website, WhatsApp or email, you confirm that you are at least 18 years old, that you accept these terms on behalf of everyone in your party, and that the details you give us are accurate.

Booking requests and confirmation

A booking request is not a confirmed booking. When we receive your request, we check availability for your dates and reply personally, usually within 24 hours, by WhatsApp or email.

Your booking is confirmed only when we confirm it to you in writing. Until then, your dates are not held and prices may change. Please check the details in our confirmation and tell us straight away if anything is wrong.

Prices and payment

Prices are in US dollars and include all applicable government taxes and fees. The price shown on this website is an estimate based on your dates, party and options, and high-season rates (December–May) apply to nights in that period. When we confirm your booking, we confirm the final price and what it includes.

We take no payment when you send a request. We send you a payment link or payment instructions, and full payment is due before check-out. Your bank may charge its own fees for card or international payments; these are your responsibility.

If a price on this website is clearly wrong because of a mistake, we will tell you as soon as we notice, and you may cancel without charge.

Guests, children and rooms

Prices depend on guest ages: adults are 10 and over, children are 2–9, and infants under 2 stay and travel free. Each room has a maximum occupancy, and one extra bed can be added for a charge per night. Children must be supervised by a responsible adult at all times, including on the beach and during excursions.

Cancellations and changes by you

You can cancel free of charge up to 14 days before your arrival date, and we will refund anything you have paid. If you cancel within 14 days of arrival, the booking is non-refundable and the full price is payable. If you do not arrive (a no-show) or leave early, the full price is charged, and unused nights, transfers and excursions are not refunded.

To cancel or change a booking, message us on WhatsApp or email hello@everbluetravels.com. The date we receive your message is the cancellation date. We will try to accommodate changes to dates or options, but they depend on availability and may change the price.

Refunds are made to the original payment method, usually within 14 days and no later than 30 days. We cannot refund fees charged by your own bank.

Changes and cancellations by us

Occasionally we may need to change or cancel part of your booking, for example because of weather, sea conditions or a problem with a boat or equipment. If that happens, we will tell you as soon as possible and offer a suitable alternative, another date, or a full refund for the affected service.

We are not responsible for costs you have arranged separately, such as international flights, hotels in Malé or travel insurance, if a service we provide has to change. This is one reason we strongly recommend travel insurance.

Excursions, weather and wildlife

Excursions depend on weather and sea conditions. The boat captain and guide decide whether a trip can run safely, and their decision is final. If we cancel an excursion for safety reasons, we will offer another date or refund that excursion.

Manta rays, nurse sharks, dolphins and other marine life are wild animals. We visit places where they are regularly seen, but sightings cannot be guaranteed, and an excursion that runs as planned is not refunded because animals did not appear.

Snorkelling and other water activities carry natural risks. Tell us about any medical condition or limited swimming ability before you book, follow the crew's safety briefing, and wear a life jacket when asked. We may refuse participation to anyone we believe cannot take part safely, including anyone under the influence of alcohol or drugs.

Airport transfers

Speedboat transfers run on scheduled morning and afternoon departures. Please send your flight numbers and times when we confirm your booking, and tell us promptly about any change. If a delayed flight means you miss your departure, we will move you to the next available transfer; a private or out-of-schedule boat may cost extra.

The public ferry is run by a separate operator. We can advise on its schedule, but we do not control its timetable, fares or cancellations. Please leave enough time between your transfer back to the airport and your departing flight.

Your responsibilities

You are responsible for having a valid passport, meeting visa, entry and health requirements for the Maldives, and arriving on time for transfers and excursions. We strongly recommend comprehensive travel insurance that covers cancellation, medical treatment, evacuation and water activities.

You are responsible for any damage you or your party cause to the guesthouse, boats or equipment beyond normal wear and tear. Please look after your valuables; we cannot accept responsibility for items left unattended.

Local island rules

Mathiveri is an inhabited local island, and Maldivian law and local customs apply. Modest dress is expected in the village, and swimwear is for the designated bikini beach. Alcohol is not sold or served on the island and may not be brought onto it. Please respect residents, mosques, prayer times and the natural environment, including reefs and marine life.

If a guest seriously breaks the law, puts others in danger or disturbs the community, we may end that guest's stay or services without a refund.

Our liability

We take reasonable care to provide the services you book. Our total liability for any claim relating to a booking is limited to the price you paid for that booking, except where the law does not allow us to limit it.

We are not liable for loss or damage caused by your own actions, by third parties not connected with the services we provide, or by events outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Events outside our control

We are not responsible for failure or delay caused by events beyond our reasonable control, such as severe weather, natural disasters, epidemics, government action, strikes, or disruption to transport, power or communications. If such an event stops us from providing a booked service, we will offer another date or a refund for the services we could not provide.

Your personal information

We use the details you give us, such as your name, contact details, travel dates and notes, only to handle your request and booking, contact you about it, and meet our legal obligations. We never sell your information. Our Privacy Policy explains in full what we collect, who we share it with, how long we keep it, and your rights.

Website content

We try to keep this website accurate and up to date, but descriptions, schedules and prices may change, and photos are for illustration. The text, photos and design of this website belong to Everblue or its licensors and may not be copied for commercial use without our permission.

Complaints and governing law

If something is not right during your stay, please tell us straight away so we can fix it on the spot. If you are still not satisfied, email hello@everbluetravels.com and we will reply as soon as we can.

These terms are governed by the laws of the Republic of Maldives, and the courts of the Maldives have jurisdiction over any dispute. This does not affect any mandatory consumer rights you have under the law of the country where you live.

Changes to these terms

We may update these terms from time to time. The version on this page when we confirm your booking applies to that booking. The date at the top of this page shows when the terms were last updated.